PocDoc replacement test

What is the PocDoc Healthy Heart Check?

The PocDoc Healthy Heart Check includes the PocDoc Lipid Test, which is a rapid 7-minute test that measures blood cholesterol levels. The steps in the testing process will involve you:

Downloading a mobile application called PocDoc which takes you through the testing process step-by-step
Pricking your finger with a lancet (a device that automatically inserts a very small needle into your finger to produce a small pinprick of blood)
Transferring the pinprick of blood to the test chip using a plastic transfer pipette
The PocDoc application then times the reaction and guides you to take a picture on your phone when 7 minutes has elapsed
PocDoc calculates the result (the levels of cholesterol) in your blood and displays these within the PocDoc app

After the test, you may have a small bruise where the needle went in. Bruises can be painful, but are usually harmless and fade over the next few days.

Our general terms and conditions can be found here: https://www.pocdoc.co/privacy-policy/

What are your choices about how your information is used?

Your choices about how your information is used is detailed in PocDoc’s privacy policy: https://www.pocdoc.co/privacy-policy/

Where can you find out more about how your information is used?

In addition to the privacy policy, Vital Signs Solutions Data Protection Officer can also be contacted directly at the following email: Emma.cooper35@nhs.net.

Returns

We are unable to accept returns due to required product storage conditions. Once dispatched, we cannot verify it has been stored correctly, impacting health and hygiene of the product. This aligns with Regulation 28(3)(a) of the Consumer Contracts Regulations 2013.

Refunds

We can only offer refunds if you cancel your order during the cooling-off period (14 days). You will lose the right to cancel once you have opened the product and services begin, due to the nature of our product, per Regulation 28(3)(a) of the Consumer Contracts Regulations 2013.

A problem with your test?

We offer a manufacturer's guarantee for our products, whilst they have not past the expiry date. If your product is damaged and you cannot use it, we will replace the product at no cost to you. Also, if you are unable to achieve a successful test result, we will replace or refund (at our discretion) the product at no cost to you. Replacements for unsuccessful tests can be ordered via the PocDoc App. In other cases, please contact the PocDoc Helpdesk at support@mypocdoc.com with issue details.

This returns policy does not affect your statutory rights.

You have legal rights under the Consumer Rights Act 2015 in relation to goods that are faulty, not as described, or not fit for purpose. These rights are not affected by our returns policy or by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Do you have any questions?

You may have questions about the PocDoc product or how your personal information is handled, you can contact us on support@mypocdoc.com.

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